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Provider Web Chat

Find Your Local Representative

Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.

Behavioral Health

Alaura Daniels
(585) 485-6064
alaura.daniels@excellus.com

Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Brian Fetterly
(315) 731-9671
brian.fetterly@excellus.com

COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins

COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga

COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego

Dental

Laura LePage
(315) 798-4329
laura.lepage@excellus.com  

Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

Medical

Angie Bradley
(315) 671-7176
angela.bradley@excellus.com  

COVERAGE AREA:
Jefferson County, Lewis County, Onondaga County: Brittonfield Parkway, Cicero (13039), Clay (13041), St. Joseph's Medical PC and St. Joseph's Health PC, Syracuse (13210, 13211, 13212, 13217, 13220, 13244, 13290)

HOSPITALS:
St. Joseph's Syracuse, Carthage, Samaritan, River and Lewis County General

Bianca Coe
(315) 798-4242
bianca.coe@excellus.com  

CNY REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

Carrie Clifford
(315) 671-7099
carrie.clifford@excellus.com  

COVERAGE AREA:
Onondaga County: Baldwinsville (13027), Liverpool (13090, 13088), Crouse physicians (regardless of ZIP code); Oswego County, St. Lawrence County

HOSPITALS:
Crouse, Oswego, Clifton-Fine, Canton-Potsdam, Governeur, Claxton-Hepburn, and Massena Memorial

Laura LePage
(315) 798-4329
laura.lepage@excellus.com  

CNY REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities

Lauren Thayer
(315) 798-4234
lauren.thayer@excellus.com  

CNY REGION SPECIALTY PROVIDERS:
Chiropractic

Jason Lutz
(315) 671-7174
jason.lutz@excellus.com  

COVERAGE AREA:
Cayuga County, Onondaga County: Camillus (13031), Dewitt (13224), East Syracuse (13057 - excluding Brittonfield), Fabius (13063), Fayetteville (13066), Jamesville (13078), Jordan/Elbridge (13060, 13080), Kirkville (13082), Lafayette (13084), Manlius (13104), Marcellus (13108), Marietta (13110), Memphis (13112), Minoa (13116), Nedrow (13210), Skaneateles (13152), Syracuse (13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13214, 13215, 13218, 13219), Tully (13159), Warners (13164)

HOSPITALS:
Auburn Community, SUNY Upstate

A NEW PROVIDER RELATIONS REPRESENTATIVE WILL BE ASSIGNED TO THIS TERRITORY SOON.
In the interim, please use the following email address to request assistance: provider.relations@excellus.com  

COVERAGE AREA:
Tompkins County

HOSPITALS:
Cayuga Medical Center, Schuyler Hospital

Behavioral Health

Alaura Daniels
(585) 485-6064
alaura.daniels@excellus.com

Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Brian Fetterly
(315) 731-9671
brian.fetterly@excellus.com

COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins

COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga

COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego

Dental

Laura LePage
(315) 798-4329
laura.lepage@excellus.com  

Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

Medical

Bianca Coe
(315) 798-4242
bianca.coe@excellus.com  

COVERAGE AREA:
Chenango County physicians

SOUTHERN TIER SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

Lauren Thayer
(315) 798-4234
lauren.thayer@excellus.com  

SOUTHERN TIER SPECIALTY PROVIDERS:
Chiropractic

Kristin Korniat
(315) 404-9933
kristin.korniat@excellus.com  

COVERAGE AREA:
Cortland Regional
Guthrie Hospitals and physician groups (regardless of zip code)
Arnot hospitals and physician groups (regardless of zip code)
United Health Services Hospitals and physician groups (regardless of zip code)
Our Lady of Lourdes Hospitals and physician groups (regardless of zip code)

Laura LePage
(315) 798-4329
laura.lepage@excellus.com  

SOUTHERN TIER SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Skilled Nursing Facilities; Physical/Speech/Occupational Therapy

Nicole Obrien

Nicole O'Brien
(315) 671-7144
nicole.o'brien@excellus.com  

COVERAGE AREA:
Broome County, Chemung County, Cortland County, Schuyler County, Steuben County, Tioga County, Pennsylvania (Bradford and Susquehanna Counties)

Behavioral Health

Alaura Daniels
(585) 485-6064
alaura.daniels@excellus.com

Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Alicia Chase
(585) 485-6114
alicia.chase@excellus.com

COVERAGE AREA:
Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Yates

Dental

Laura LePage
(315) 798-4329
laura.lepage@excellus.com  

Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

Medical

Carrie Gallagher
(585) 339-3839
carrie.gallagher@excellus.com  

COVERAGE AREA:
Monroe County (14020, 14423, 14428, 14464, 14468, 14470, 14514, 14546, 14559, 14605, 14606, 14612, 14613, 14615, 14616, 14617, 14621, 14622, 14624, 14626)

PHYSICAN PRACTICES:
Geneva, Clifton Springs, Seneca Falls, Newark and Macedon

OB/GYN and Pediatric, regardless of ZIP code

ROCHESTER REGION SPECIALTY PROVIDERS:

  • Audiology
  • Chiropractic
  • Hearing Aid Vendors
  • Skilled Nursing Facilities

HOSPITALS:
Geneva General, Soldiers and Sailors

Deidra Powell
(585) 231-6891
deidra.powell@excellus.com  

COVERAGE AREA:
Rochester Regional Health System (Hospitals and all physicians, regardless of ZIP code)

Dione Ashman
(585) 530-6752
dione.ashman@excellus.com  

COVERAGE AREA:
Monroe County (14642), URMC (Hospitals and all physician offices, regardless of ZIP code)

HOSPITALS:
Strong Memorial, Highland, FF Thompson, Noyes

Aleisa Bevilacqua
(585) 339-7691
aleisa.bevilacqua@excellus.com  

COVERAGE AREA:
Monroe County (14445, 14450, 14467, 14472, 14506, 14526, 14534, 14543, 14580, 14602, 14603, 14604, 14607, 14608, 14609, 14610, 14611, 14618, 14619, 14620, 14623, 14625)

PHYSICIAN PRACTICES:
Rushville, Farmington, Ontario, Geneseo, Lakeville, Livonia, Dansville, Avon, Canandaigua, Victor, Williamson, Sodus, Penn Yan

ROCHESTER REGION SPECIALTY PROVIDERS:

  • Acupuncture
  • Durable Medical Providers
  • Optometry
  • Ophthalmology
  • Optical
  • Oral Surgery
  • Physical/Speech/Occupational Therapy
  • Podiatry

Behavioral Health

Alaura Daniels
(585) 485-6064
alaura.daniels@excellus.com

Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Brian Fetterly
(315) 731-9671
brian.fetterly@excellus.com

COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins

COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga

COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego

Dental

Laura LePage
(315) 798-4329
laura.lepage@excellus.com  

Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

Medical

Nicole Trombley
(518) 561-2243 (option 5, then option 3)
nicole.trombley@excellus.com  

COVERAGE AREA:
Clinton, Essex, Franklin, Hamilton, Warren, Washington, Vermont, all Planned Parenthood locations regardless of ZIP code

HOSPITALS:
Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physician, Elizabethtown Community, University of Vermont Medical Center

Bianca Coe
(315) 798-4242
bianca.coe@excellus.com  

COVERAGE AREA:
Albany, Columbia, Delaware, Dutchess, Fulton, Greene, Herkimer, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster

UTICA REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

HOSPITALS:
AO Fox Healthcare, MI Bassett Healthcare, Cobleskill Regional Hospital, Delaware Valley, Little Falls, Margaretville Memorial, O'Connor, Tri-Town Regional Healthcare, Nathan Littauer, St. Mary's Amsterdam

SPECIALTY GROUPS:
Slocum Dickson Medical Group

Lauren Thayer
(315) 798-4234
lauren.thayer@excellus.com  

COVERAGE AREA:
Oneida County: Entire county, except Rome

UTICA REGION SPECIALTY PROVIDERS:
Chiropractic

HOSPITALS:
Faxton St. Luke's Healthcare, St. Elizabeth Medical Center

Laura LePage
(315) 798-4329
laura.lepage@excellus.com  

COVERAGE AREA:
Madison County, Oneida County: Rome

UTICA REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities

HOSPITALS:
Community Memorial, Oneida Healthcare, Rome Hospital

Connect with our friendly, knowledgeable teams.

Customer Care

Contact Customer Care for eligibility/benefits and claims inquiries

Contact By:
Call 1-800-920-8889
Submit an inquiry online

Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET

Dental Customer Care

Contact Dental Customer Care for eligibility/benefits and claims inquiries

Contact By:
Call 1-800-724-1675
Submit an inquiry online

Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET

Pharmacy Help Desk

For medication prior authorization, benefit questions, or to reach a pharmacist

Contact By:
Call 1-800-920-8889
Submit an inquiry online
Fax 1-800-956-2397

EDI Solutions

EDI Solutions can help with electronic transactions such as claim submissions, eligibility and claim status

Contact By:
EDI.Solutions@excellus.com

Web Help Desk

Contact the Web Help Desk for technical website issues.

Contact By:
Call 1-800-278-1247
Submit an inquiry online

Monday - Thursday: 8 a.m. - 4:30 p.m. ET
Friday: 9 a.m. - 4:30 p.m. ET

Mailing Address

Mail claims and correspondence to:

Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121

Risk Adjustment

Contact our team of certified risk adjustment coders who can assist with documentation and coding tips specific to your practice.

Contact By:
Risk.Adjustment.Provider.Contact@excellus.com

HEDIS Quality

Contact our Healthcare Quality Coordinator team for more information on HEDIS.

Contact By:
Call: 1-800-768-8177
HEDIS.Clinical.Team@excellus.com

Join Our Network

Email Provider Enrollment to submit your application and follow up on enrollment status.

Visit our Join Our Network page for more information.

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