Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.
Find Your Local Representative
Rochester
Alicia Chase
(585) 485-6114
Alicia.Chase@Excellus.com
COVERAGE AREA:
Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Yates
Brian Fetterly
(315) 731-9671
Brian.Fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego
Alaura Daniels
(585) 485-6064
Alaura.Daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties
Angie Bradley
(315) 671-7176
Angela.Bradley@excellus.com
COVERAGE AREA:
Jefferson County, Lewis County, Onondaga County: Brittonfield Parkway, Cicero (13039), Clay (13041), St. Joseph's Medical PC and St. Joseph's Health PC, Syracuse (13210, 13211, 13212, 13217, 13220, 13244, 13290)
HOSPITALS:
St. Joseph's Syracuse, Carthage, Samaritan, River and Lewis County General
Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
Carrie Clifford
(315) 671-7099
Carrie.Clifford@excellus.com
COVERAGE AREA:
Onondaga County: Baldwinsville (13027), Liverpool (13090, 13088), Crouse physicians (regardless of ZIP code); Oswego County, St. Lawrence County
HOSPITALS:
Crouse, Oswego, Clifton-Fine, Canton-Potsdam, Governeur, Claxton-Hepburn, and Massena Memorial
Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Chiropractic
Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
CNY REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities
Jason Lutz
(315) 671-7174
Jason.Lutz@excellus.com
COVERAGE AREA:
Cayuga County, Cortland County, Onondaga County: Camillus (13031), Dewitt (13224), East Syracuse (13057 - excluding Brittonfield), Fabius (13063), Fayetteville (13066), Jamesville (13078), Jordan/Elbridge (13060, 13080), Kirkville (13082), Lafayette (13084), Manlius (13104), Marcellus (13108), Marietta (13110), Memphis (13112), Minoa (13116), Nedrow (13210), Skaneateles (13152), Syracuse (13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13214, 13215, 13218, 13219), Tully (13159), Warners (13164)
HOSPITALS:
Auburn Community, Cortland Regional, SUNY Upstate
A NEW PROVIDER RELATIONS REPRESENTATIVE WILL BE ASSIGNED TO THIS TERRITORY SOON.
In the interim, please email Provider.Relations@Excellus.com for assistance.
Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
COVERAGE AREA:
Chenango County physicians
SOUTHERN TIER SPECIALTY PROVIDERS:
All Counties: Optometry, Ophthalmology, Optical
Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
SOUTHERN TIER SPECIALTY PROVIDERS:
Chiropractic
Heather Ducot
(607) 304-9815
Heather.Ducot@excellus.com
COVERAGE AREA:
Tioga County and Pennsylvania (Bradford and Susquehanna Counties)
HOSPITALS:
Arnot Ogden Medical Center, Corning Hospital, Cortland Guthrie Medical Group, Ira Davenport Hospital, St. James Mercy, St. Joseph’s Hospital (Elmira), Our Lady of Lourdes Hospital, United Health Services
Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
SOUTHERN TIER SPECIALTY PROVIDERS:
All Counties: DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Skilled Nursing Facilities; Physical/Speech/Occupational Therapy
A NEW PROVIDER RELATIONS REPRESENTATIVE WILL BE ASSIGNED TO THIS TERRITORY SOON.
In the interim, please email Provider.Relations@Excellus.com for assistance.
COVERAGE AREA:
Broome County, Chemung County, Schuyler County, Steuben County, Tioga County, Tompkins County
Carrie Gallagher
(585) 339-3839
Carrie.Gallagher@excellus.com
COVERAGE AREA:
Monroe County (14020, 14423, 14428, 14464, 14468, 14470, 14514, 14546, 14559, 14605, 14606, 14612, 14613, 14615, 14616, 14617, 14621, 14622, 14624, 14626)
PHYSICAN PRACTICES:
Geneva, Clifton Springs, Seneca Falls, Newark and Macedon
OB/GYN and Pediatric, regardless of ZIP code
ROCHESTER REGION SPECIALTY PROVIDERS:
- Audiology
- Chiropractic
- Hearing Aid Vendors
- Skilled Nursing Facilities
HOSPITALS:
Geneva General, Soldiers and Sailors
Deidra Powell
(585) 231-6891
Deidra.Powell@excellus.com
COVERAGE AREA:
Rochester Regional Health System (Hospitals and all physicians, regardless of ZIP code)
Dione Ashman
(585) 530-6752
Dione.Ashman@excellus.com
COVERAGE AREA:
Monroe County (14642), URMC (Hospitals and all physician offices, regardless of ZIP code)
HOSPITALS:
Strong Memorial, Highland, FF Thompson, Noyes
Laura LePage
(315)-798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Aleisa Bevilacqua
(585) 530-5675
Aleisa.Bevilacqua@excellus.com
COVERAGE AREA:
Monroe County (14445, 14450, 14467, 14472, 14506, 14526, 14534, 14543, 14580, 14602, 14603, 14604, 14607, 14608, 14609, 14610, 14611, 14618, 14619, 14620, 14623, 14625)
PHYSICIAN PRACTICES:
Rushville, Farmington, Ontario, Geneseo, Lakeville, Livonia, Dansville, Avon, Canandaigua, Victor, Williamson, Sodus, Penn Yan
ROCHESTER REGION SPECIALTY PROVIDERS:
- Acupuncture
- Durable Medical Providers
- Optometry
- Ophthalmology
- Optical
- Oral Surgery
- Physical/Speech/Occupational Therapy
- Podiatry
Nicole Trombley
(518) 561-2243 (option 5, then option 3)
Nicole.Trombley@excellus.com
COVERAGE AREA:
Clinton, Essex, Franklin, Hamilton, Warren, Washington, Vermont, all Planned Parenthood locations regardless of ZIP code
HOSPITALS:
Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physician, Elizabethtown Community, Moses Ludington, University of Vermont Medical Center
Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
COVERAGE AREA:
Albany, Columbia, Delaware, Dutchess, Fulton, Greene, Herkimer, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster
UTICA REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
HOSPITALS:
AO Fox Healthcare, MI Bassett Healthcare, Cobleskill Regional Hospital, Delaware Valley, Little Falls, Margaretville Memorial, O'Connor, Tri-Town Regional Healthcare, Nathan Littauer, St. Mary's Amsterdam
SPECIALTY GROUPS:
Slocum Dickson Medical Group
Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
COVERAGE AREA:
Oneida County: Entire county, except Rome
UTICA REGION SPECIALTY PROVIDERS:
Chiropractic
HOSPITALS:
Faxton St. Luke's Healthcare, St. Elizabeth Medical Center
Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
COVERAGE AREA:
Madison County, Oneida County: Rome
UTICA REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities
HOSPITALS:
Community Memorial, Oneida Healthcare, Rome Hospital
Customer Care
- Call 1-800-920-8889 or Email
Pharmacy Help Desk
- Call 1-800-920-8889 or Email
- Fax 1-800-956-2397
Dental Services
- Call 1-800-724-1675 or Email
EDI Solutions
Join Our Network
- Call 1-800-724-1675 or Email
Blue Option Plus Customer Care
- Call 1-800-650-4359 (TTY: 711)
- Hours: Monday - Friday: 8 am - 6 pm EST
Web Help Desk (Technical Website Issues)
- Call 1-800-278-1247 or Email
Mail Claims and Other Correspondence to:
Excellus BlueCross BlueShieldP.O. Box 21146
Eagan, MN 55121
Visit In-Person:
Syracuse
333 Butternut DriveSyracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202
Rochester
165 Court StreetRochester, NY 14647
Utica
12 Rhoads DriveUtica, NY 13502
Binghamton
53 Chenango StreetBinghamton, NY 13901
Elmira
150 N. Main Street, Suite 1Elmira, NY 14901
Plattsburgh
14 Durkee Street, Suite 250Plattsburgh, NY 12901
Watertown
215 Washington Street, Suite 112Watertown, NY 13601
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