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Find Your Local Representative
Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.
Behavioral Health
Alaura Daniels
(585) 327-3579
alaura.daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties
Brian Fetterly
(315) 731-9671
brian.fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego
Dental
Laura LePage
(315) 798-4329
laura.lepage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Medical
Angie Bradley
(315) 671-7176
angela.bradley@excellus.com
COVERAGE AREA:
Jefferson County, Lewis County, Onondaga County: Brittonfield Parkway, Cicero (13039), Clay (13041), St. Joseph's Medical PC and St. Joseph's Health PC, Syracuse (13210, 13211, 13212, 13217, 13220, 13244, 13290)
HOSPITALS:
St. Joseph's Syracuse, Carthage, Samaritan, River and Lewis County General
Bianca Coe
(315) 798-4242
bianca.coe@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
Carrie Clifford
(315) 671-7099
carrie.clifford@excellus.com
COVERAGE AREA:
Onondaga County: Baldwinsville (13027), Liverpool (13090, 13088), Crouse physicians (regardless of ZIP code); Oswego County, St. Lawrence County
HOSPITALS:
Crouse, Oswego, Clifton-Fine, Canton-Potsdam, Governeur, Claxton-Hepburn, and Massena Memorial
Laura LePage
(315) 798-4329
laura.lepage@excellus.com
CNY REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities
Lauren Thayer
(315) 798-4234
lauren.thayer@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Chiropractic
Jason Lutz
(315) 671-7174
jason.lutz@excellus.com
COVERAGE AREA:
Cayuga County, Onondaga County: Camillus (13031), Dewitt (13224), East Syracuse (13057 - excluding Brittonfield), Fabius (13063), Fayetteville (13066), Jamesville (13078), Jordan/Elbridge (13060, 13080), Kirkville (13082), Lafayette (13084), Manlius (13104), Marcellus (13108), Marietta (13110), Memphis (13112), Minoa (13116), Nedrow (13210), Skaneateles (13152), Syracuse (13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13214, 13215, 13218, 13219), Tully (13159), Warners (13164)
HOSPITALS:
Auburn Community, SUNY Upstate
Nicole O'Brien
(315) 671-7144
nicole.o'brien@excellus.com
COVERAGE AREA:
Tompkins County, Cortland County
HOSPITALS:
Cayuga Medical Center, Schuyler Hospital
Behavioral Health
Alaura Daniels
(585) 327-3579
alaura.daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties
Brian Fetterly
(315) 731-9671
brian.fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego
Dental
Laura LePage
(315) 798-4329
laura.lepage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Medical
Bianca Coe
(315) 798-4242
bianca.coe@excellus.com
COVERAGE AREA:
Chenango County physicians
SOUTHERN TIER SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
Lauren Thayer
(315) 798-4234
lauren.thayer@excellus.com
SOUTHERN TIER SPECIALTY PROVIDERS:
Chiropractic
Kristin Korniat
(315) 404-9933
kristin.korniat@excellus.com
COVERAGE AREA:
Cortland Regional
Guthrie Hospitals and physician groups (regardless of zip code)
United Health Services Hospitals and physician groups (regardless of zip code)
Our Lady of Lourdes Hospitals and physician groups (regardless of zip code)
Laura LePage
(315) 798-4329
laura.lepage@excellus.com
SOUTHERN TIER SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Skilled Nursing Facilities; Physical/Speech/Occupational Therapy
Nicole O'Brien
(315) 671-7144
nicole.o'brien@excellus.com
COVERAGE AREA:
Arnot hospitals and physician groups (regardless of zip code), Broome County, Chemung County, Schuyler County, Steuben County, Tioga County, Pennsylvania (Bradford and Susquehanna Counties)
Behavioral Health
Alaura Daniels
(585) 327-3579
alaura.daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties
Alicia Chase
(585) 327-3578
alicia.chase@excellus.com
COVERAGE AREA:
Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Yates
Dental
Laura LePage
(315) 798-4329
laura.lepage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Medical
Carrie Gallagher
(585) 339-3839
carrie.gallagher@excellus.com
COVERAGE AREA:
Monroe County (14020, 14423, 14428, 14464, 14468, 14470, 14514, 14546, 14559, 14605, 14606, 14612, 14613, 14615, 14616, 14617, 14621, 14622, 14624, 14626)
PHYSICAN PRACTICES:
Geneva, Clifton Springs, Seneca Falls, Newark and Macedon
OB/GYN and Pediatric, regardless of ZIP code
ROCHESTER REGION SPECIALTY PROVIDERS:
- Audiology
- Chiropractic
- Hearing Aid Vendors
- Skilled Nursing Facilities
HOSPITALS:
FF Thompson, Geneva General, Jones Memorial, Noyes, Soldiers and Sailors, St James
Deidra Powell
(585) 410-4888
deidra.powell@excellus.com
COVERAGE AREA:
Rochester Regional Health System (Hospitals and all physicians, regardless of ZIP code)
Molly Bourgoine
(585) 738-2431
molly.bourgoine@excellus.com
COVERAGE AREA:
URMC (Hospitals and all physician offices, regardless of ZIP code)
HOSPITALS:
Strong Memorial, Highland
Ashley Thireos
(585) 794-6246
ashley.thireos@excellus.com
COVERAGE AREA:
Monroe County (14445, 14450, 14467, 14472, 14506, 14526, 14534, 14543, 14580, 14602, 14603, 14604, 14607, 14608, 14609, 14610, 14611, 14618, 14619, 14620, 14623, 14625)
PHYSICIAN PRACTICES:
Rushville, Farmington, Ontario, Geneseo, Lakeville, Livonia, Dansville, Avon, Canandaigua, Victor, Williamson, Sodus, Penn Yan
ROCHESTER REGION SPECIALTY PROVIDERS:
- Acupuncture
- Durable Medical Providers
- Optometry
- Ophthalmology
- Optical
- Oral Surgery
- Physical/Speech/Occupational Therapy
- Podiatry
Behavioral Health
Alaura Daniels
(585) 327-3579
alaura.daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties
Brian Fetterly
(315) 731-9671
brian.fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego
Dental
Laura LePage
(315) 798-4329
laura.lepage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Medical
Nicole Trombley
(518) 561-2243 (option 5, then option 3)
nicole.trombley@excellus.com
COVERAGE AREA:
Clinton, Essex, Franklin, Hamilton, Warren, Washington, Vermont, all Planned Parenthood locations regardless of ZIP code
HOSPITALS:
Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physician, Elizabethtown Community, University of Vermont Medical Center
Bianca Coe
(315) 798-4242
bianca.coe@excellus.com
COVERAGE AREA:
Albany, Columbia, Delaware, Dutchess, Fulton, Greene, Herkimer, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster
UTICA REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
HOSPITALS:
AO Fox Healthcare, MI Bassett Healthcare, Cobleskill Regional Hospital, Little Falls, Margaretville Memorial, O'Connor, Nathan Littauer, St. Mary's Amsterdam
SPECIALTY GROUPS:
Slocum Dickson Medical Group
Lauren Thayer
(315) 798-4234
lauren.thayer@excellus.com
COVERAGE AREA:
Oneida County: Entire county, except Rome
UTICA REGION SPECIALTY PROVIDERS:
Chiropractic
HOSPITALS:
Mohawk Valley Health System
Laura LePage
(315) 798-4329
laura.lepage@excellus.com
COVERAGE AREA:
Madison County, Oneida County: Rome
UTICA REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities
HOSPITALS:
Community Memorial, Oneida Healthcare, Rome Hospital
Connect with our friendly, knowledgeable teams.
Customer Care
Contact Customer Care for eligibility/benefits and claims inquiries
Contact By:
Call 1-800-920-8889
Submit an inquiry online
Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET
Dental Customer Care
Contact Dental Customer Care for eligibility/benefits and claims inquiries
Contact By:
Call 1-800-724-1675
Submit an inquiry online
Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET
Pharmacy Help Desk
For medication prior authorization, benefit questions, or to reach a pharmacist
Contact By:
Call 1-800-920-8889
Submit an inquiry online
Fax 1-800-956-2397
EDI Solutions
EDI Solutions can help with electronic transactions such as claim submissions, eligibility and claim status
Contact By:
EDI.Solutions@excellus.com
Web Help Desk
Contact the Web Help Desk for technical website issues.
Contact By:
Call 1-800-278-1247
Submit an inquiry online
Monday - Thursday: 8 a.m. - 4:30 p.m. ET
Friday: 9 a.m. - 4:30 p.m. ET
Mailing Address
Mail claims and correspondence to:
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121
Risk Adjustment
Contact our team of certified risk adjustment coders who can assist with documentation and coding tips specific to your practice.
Contact By:
Risk.Adjustment.Provider.Contact@excellus.com
HEDIS Quality
Contact our Healthcare Quality Coordinator team for more information on HEDIS.
Contact By:
Call: 1-800-768-8177
HEDIS.Clinical.Team@excellus.com
Join Our Network
Email Provider Enrollment to submit your application and follow up on enrollment status.
Visit our Join Our Network page for more information.
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