Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.
Find Your Local Representative
Rochester
Michelle Scott
716-504-5597
Michelle.Scott@excellus.com
COVERAGE AREA:
Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Yates
Utica
Brian Fetterly
315-731-9671
Brian.Fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tomkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego
Sarah Newsome
585-238-3635
Sarah.Newsome@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties
Angie Bradley
315-671-7176
Angela.Bradley@excellus.com
COVERAGE AREA:
Jefferson County, Lewis County, Onondaga County: Brittonfield Parkway, Cicero (13039), Clay (13041), St. Joseph's Medical PC and St. Joseph's Health PC, Syracuse (13210, 13211, 13212, 13217, 13220, 13244, 13290)
HOSPITALS:
St. Joseph's Syracuse, Carthage, Samaritan, River and Lewis County General
Bianca Coe
315-798-4242
Bianca.Coe@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
Carrie Clifford
315-671-7099
Carrie.Clifford@excellus.com
COVERAGE AREA:
Onondaga County: Baldwinsville (13027), Liverpool (13090, 13088), Crouse physicians (regardless of zip code); Oswego County, St. Lawrence County
HOSPITALS:
Crouse, Oswego, Clifton-Fine, Canton-Potsdam, Governeur, Claxton-Hepburn, and Massena Memorial
Lauren Thayer
315-798-4234
Lauren.Thayer@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Chiropractic
Laura LePage
315-798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
CNY REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities
Jason Lutz
315-671-7174
Jason.Lutz@excellus.com
COVERAGE AREA:
Cayuga County, Cortland County, Onondaga County: Camillus (13031), Dewitt (13224), East Syracuse (13057 - excluding Brittonfield), Fabius (13063), Fayetteville (13066), Jamesville (13078), Jordan/Elbridge (13060, 13080), Kirkville (13082), Lafayette (13084), Manlius (13104), Marcellus (13108), Marietta (13110), Memphis (13112), Minoa (13116), Nedrow (13210), Skaneateles (13152), Syracuse (13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13214, 13215, 13218, 13219), Tully (13159), Warners (13164)
HOSPITALS:
Auburn Community, Cortland Regional, SUNY Upstate
Jeannie Quinn
607-795-8860
Jeannie.Quinn@excellus.com
COVERAGE AREA:
Tompkins County
HOSPITALS:
Cayuga Medical Center
Bianca Coe
315-798-4242
Bianca.Coe@excellus.com
COVERAGE AREA:
Chenango County physicians
SOUTHERN TIER SPECIALTY PROVIDERS:
All Counties: Optometry, Ophthalmology, Optical
Lauren Thayer
315-798-4234
Lauren.Thayer@excellus.com
SOUTHERN TIER SPECIALTY PROVIDERS:
Chenango County: Chiropractic
Heather Ducot
607-304-9815
Heather.Ducot@excellus.com
COVERAGE AREA:
Broome County, Tioga County and Pennsylvania (Bradford and Susquehanna Counties)
HOSPITALS:
Barnes Kasson, Endless Mountain, Our Lady of Lourdes Hospital, United Health Services
Laura LePage
315-798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
SOUTHERN TIER SPECIALTY PROVIDERS:
All Counties: DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Skilled Nursing Facilities; Chenango County: Physical/Speech/Occupational Therapy
Jeannie Quinn
607-795-8860
Jeannie.Quinn@excellus.com
COVERAGE AREA:
Chemung County, Schuyler County, Steuben County and Pennsylvania County (Tioga County)
HOSPITALS:
Arnot Ogden Medical Center, Corning, Ira Davenport, (PA) Robert Packer, St. James Mercy, St. Joseph’s (Elmira), Schuyler
Carrie Gallagher
585-339-3839
Carrie.Gallagher@excellus.com
COVERAGE AREA:
Monroe County(14020, 14423, 14428, 14464, 14468, 14470, 14514, 14546, 14559, 14605, 14606, 14612, 14613, 14615, 14616, 14617, 14621, 14622, 14624, 14626)
PHYSICAN PRACTICES:
Geneva, Clifton Springs, and Seneca Falls
ROCHESTER REGION SPECIALTY PROVIDERS:
- Audiology
- Chiropractic
- Durable Medical Providers
- Hearing Aid Vendors
- Skilled Nursing Facilities
HOSPITALS:
Geneva General, Soldiers and Sailors
Jessica Alt
585-231-6891
Jessica.Alt@excellus.com
COVERAGE AREA:
Rochester Regional Health system (Hospitals and All Physicians regardless of zip code)
Dione Ashman
585-530-6752
Dione.Ashman@excellus.com
COVERAGE AREA:
Monroe County(14642), All URMFG offices regardless of zip code location
HOSPITALS:
Strong Memorial, Highland, FF Thompson, Noyes
Laura LePage
315-798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Deidra Powell
585-339-7691
Deidra.Powell@excellus.com
COVERAGE AREA:
Monroe County(14445, 14450, 14467, 14472, 14506, 14526, 14534, 14543, 14580, 14602, 14603, 14604, 14607, 14608, 14609, 14610, 14611, 14618, 14619, 14620, 14623, 14625)
PHYSICIAN PRACTICES:
Rushville, Farmington, Ontario, Geneseo, Lakeville, Livonia, Dansville, Avon, Canadaigua, Victor, Williamson, Newark, Sodus, Macedon, Penn Yan
ROCHESTER REGION SPECIALTY PROVIDERS:
- Acupuncture
- Optometry
- Ophthalmology
- Optical
- Physical/Speech/Occupational Therapy
- Podiatry
- Oral Surgery
Samantha Bombard
518-561-2243 (option 5, then option 5 again)
Samantha.Bombard@excellus.com
COVERAGE AREA:
Clinton, Essex, Franklin, Hamilton, Warren, Washington, Vermont, all Planned Parenthood locations regardless of ZIP code
HOSPITALS:
Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physician, Elizabethtown Community, Moses Ludington, University of Vermont Medical Center
Bianca Coe
315-798-4242
Bianca.Coe@excellus.com
COVERAGE AREA:
Albany, Columbia, Delaware, Dutchess, Fulton, Greene, Herkimer, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster
UTICA REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
HOSPITALS:
AO Fox Healthcare, MI Bassett Healthcare, Cobleskill Regional Hospital, Delaware Valley, Little Falls, Margeretville Memorial, O'Connor, Tri-Town Regional Healthcare, Nathan Littauer, St. Mary's Amsterdamn
SPECIALTY GROUPS:
Slocum Dickson Medical Group
Lauren Thayer
315-798-4234
Lauren.Thayer@excellus.com
COVERAGE AREA:
Oneida County: Entire county, except Rome
UTICA REGION SPECIALTY PROVIDERS:
Chiropractic
HOSPITALS:
Faxton St. Luke's Healthcare, St. Elizabeth Medical Center
Laura LePage
315-798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
COVERAGE AREA:
Madison County, Oneida County: Rome
UTICA REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities
HOSPITALS:
Community Memorial, Oneida Healthcare, Rome Hospital
Customer Care
- Call 1-800-920-8889 or Email
Pharmacy Help Desk
- Call 1-800-920-8889 or Email
- Fax 1-800-956-2397
Dental Services
- Call 1-800-724-1675 or Email
Ecommerce Trading Partner Support
- Call 1-877-843-8520 or Email
Join Our Network
- Call 1-800-724-1675 or Email
BlueOption Plus Customer Care
- SafetyNet: Call 1-800-650-4359
- SafetyNet TTY: Call 1-800-662-1220
- Hours: Monday - Friday: 8 am - 6 pm EST
Web Help Desk (Technical Website Issues)
- Call 1-800-278-1247 or Email
Mail Claims and Other Correspondence to:
Excellus BlueCross BlueShieldP.O. Box 21146
Eagan, MN 55121
Visit In-Person:
Syracuse
333 Butternut DriveSyracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202
Rochester
165 Court StreetRochester, NY 14647
Utica
12 Rhoads DriveUtica, NY 13502
Binghamton
53 Chenango StreetBinghamton, NY 13901
Elmira
150 N. Main Street, Suite 1Elmira, NY 14901
Plattsburgh
14 Durkee Street, Suite 250Plattsburgh, NY 12901
Watertown
215 Washington Street, Suite 112Watertown, NY 13601
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