Contact Us

Michelle Scott
716-504-5597
Michelle.Scott@excellus.com  

COVERAGE AREA:
Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Yates

Brian Fetterly
315-731-9671
Brian.Fetterly@excellus.com  

COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tomkins

COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga

COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego

Sarah Newsome
585-238-3635
Sarah.Newsome@excellus.com  

Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Angie Bradley
315-671-7176
Angela.Bradley@excellus.com  

COVERAGE AREA:
Jefferson County, Lewis County, Onondaga County: Brittonfield Parkway, Cicero (13039), Clay (13041), St. Joseph's Medical PC and St. Joseph's Health PC, Syracuse (13210, 13211, 13212, 13217, 13220, 13244, 13290)

HOSPITALS:
St. Joseph's Syracuse, Carthage, Samaritan, River and Lewis County General

Bianca Coe
315-798-4242
Bianca.Coe@excellus.com  

CNY REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

Carrie Clifford
315-671-7099
Carrie.Clifford@excellus.com  

COVERAGE AREA:
Onondaga County: Baldwinsville (13027), Liverpool (13090, 13088), Crouse physicians (regardless of zip code); Oswego County, St. Lawrence County

HOSPITALS:
Crouse, Oswego, Clifton-Fine, Canton-Potsdam, Governeur, Claxton-Hepburn, and Massena Memorial

Lauren Thayer
315-798-4234
Lauren.Thayer@excellus.com  

CNY REGION SPECIALTY PROVIDERS:
Chiropractic

Laura LePage
315-798-4329
Laura.LePage@excellus.com  

Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

CNY REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities

Jason Lutz
315-671-7174
Jason.Lutz@excellus.com  

COVERAGE AREA:
Cayuga County, Cortland County, Onondaga County: Camillus (13031), Dewitt (13224), East Syracuse (13057 - excluding Brittonfield), Fabius (13063), Fayetteville (13066), Jamesville (13078), Jordan/Elbridge (13060, 13080), Kirkville (13082), Lafayette (13084), Manlius (13104), Marcellus (13108), Marietta (13110), Memphis (13112), Minoa (13116), Nedrow (13210), Skaneateles (13152), Syracuse (13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13214, 13215, 13218, 13219), Tully (13159), Warners (13164)

HOSPITALS:
Auburn Community, Cortland Regional, SUNY Upstate

Jeannie Quinn
607-795-8860
Jeannie.Quinn@excellus.com  

COVERAGE AREA:
Tompkins County

HOSPITALS:
Cayuga Medical Center

Bianca Coe
315-798-4242
Bianca.Coe@excellus.com  

COVERAGE AREA:
Chenango County physicians

SOUTHERN TIER SPECIALTY PROVIDERS:
All Counties: Optometry, Ophthalmology, Optical

Lauren Thayer
315-798-4234
Lauren.Thayer@excellus.com  

SOUTHERN TIER SPECIALTY PROVIDERS:
Chenango County: Chiropractic

Heather Ducot
607-304-9815
Heather.Ducot@excellus.com  

COVERAGE AREA:
Broome County, Tioga County and Pennsylvania (Bradford and Susquehanna Counties)

HOSPITALS:
Barnes Kasson, Endless Mountain, Our Lady of Lourdes Hospital, United Health Services

Laura LePage
315-798-4329
Laura.LePage@excellus.com  

Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

SOUTHERN TIER SPECIALTY PROVIDERS:
All Counties: DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Skilled Nursing Facilities; Chenango County: Physical/Speech/Occupational Therapy

Jeannie Quinn
607-795-8860
Jeannie.Quinn@excellus.com  

COVERAGE AREA:
Chemung County, Schuyler County, Steuben County and Pennsylvania County (Tioga County)

HOSPITALS:
Arnot Ogden Medical Center, Corning, Ira Davenport, (PA) Robert Packer, St. James Mercy, St. Joseph’s (Elmira), Schuyler

Carrie Gallagher
585-339-3839
Carrie.Gallagher@excellus.com  

COVERAGE AREA:
Monroe County(14020, 14423, 14428, 14464, 14468, 14470, 14514, 14546, 14559, 14605, 14606, 14612, 14613, 14615, 14616, 14617, 14621, 14622, 14624, 14626)

PHYSICAN PRACTICES:
Geneva, Clifton Springs, and Seneca Falls

ROCHESTER REGION SPECIALTY PROVIDERS:

• Audiology
• Chiropractic
• Durable Medical Providers
• Hearing Aid Vendors
• Skilled Nursing Facilities

HOSPITALS:
Geneva General, Soldiers and Sailors

A NEW PROVIDER RELATIONS REPRESENTATIVE WILL BE ASSIGNED TO THIS TERRITORY SOON
In the interim, please use the following email address to request assistance:
Provider.Relations@excellus.com  

COVERAGE AREA:
Rochester Regional Health system (Hospitals and All Physicians regardless of zip code)

Dione Ashman
585-530-6752
Dione.Ashman@excellus.com  

COVERAGE AREA:
Monroe County(14642), All URMFG offices regardless of zip code location

HOSPITALS:
Strong Memorial, Highland, FF Thompson, Noyes

Laura LePage
315-798-4329
Laura.LePage@excellus.com  

Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

Deidra Powell
585-339-7691
Deidra.Powell@excellus.com  

COVERAGE AREA:
Monroe County(14445, 14450, 14467, 14472, 14506, 14526, 14534, 14543, 14580, 14602, 14603, 14604, 14607, 14608, 14609, 14610, 14611, 14618, 14619, 14620, 14623, 14625)

PHYSICIAN PRACTICES:
Rushville, Farmington, Ontario, Geneseo, Lakeville, Livonia, Dansville, Avon, Canadaigua, Victor, Williamson, Newark, Sodus, Macedon, Penn Yan

ROCHESTER REGION SPECIALTY PROVIDERS:

• Acupuncture
• Optometry
• Ophthalmology
• Optical
• Physical/Speech/Occupational Therapy
• Podiatry
• Oral Surgery

Samantha Bombard
518-561-2243 (option 5, then option 5 again)
Samantha.Bombard@excellus.com  

COVERAGE AREA:
Clinton, Essex, Franklin, Hamilton, Warren, Washington, Vermont, all Planned Parenthood locations regardless of ZIP code

HOSPITALS:
Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physician, Elizabethtown Community, Moses Ludington, University of Vermont Medical Center

Bianca Coe
315-798-4242
Bianca.Coe@excellus.com  

COVERAGE AREA:
Albany, Columbia, Delaware, Dutchess, Fulton, Greene, Herkimer, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster

UTICA REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

HOSPITALS:
AO Fox Healthcare, MI Bassett Healthcare, Cobleskill Regional Hospital, Delaware Valley, Little Falls, Margeretville Memorial, O'Connor, Tri-Town Regional Healthcare, Nathan Littauer, St. Mary's Amsterdamn

SPECIALTY GROUPS:
Slocum Dickson Medical Group

Lauren Thayer
315-798-4234
Lauren.Thayer@excellus.com  

COVERAGE AREA:
Oneida County: Entire county, except Rome

UTICA REGION SPECIALTY PROVIDERS:
Chiropractic

HOSPITALS:
Faxton St. Luke's Healthcare, St. Elizabeth Medical Center

Laura LePage
315-798-4329
Laura.LePage@excellus.com  

Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

COVERAGE AREA:
Madison County, Oneida County: Rome

UTICA REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities

HOSPITALS:
Community Memorial, Oneida Healthcare, Rome Hospital