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Find Your Local Representative
Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.
Behavioral Health

Alaura Daniels
(585) 485-6064
Alaura.Daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Brian Fetterly
(315) 731-9671
Brian.Fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego
Dental

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Medical

Angie Bradley
(315) 671-7176
Angela.Bradley@excellus.com
COVERAGE AREA:
Jefferson County, Lewis County, Onondaga County: Brittonfield Parkway, Cicero (13039), Clay (13041), St. Joseph's Medical PC and St. Joseph's Health PC, Syracuse (13210, 13211, 13212, 13217, 13220, 13244, 13290)
HOSPITALS:
St. Joseph's Syracuse, Carthage, Samaritan, River and Lewis County General

Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

Carrie Clifford
(315) 671-7099
Carrie.Clifford@excellus.com
COVERAGE AREA:
Onondaga County: Baldwinsville (13027), Liverpool (13090, 13088), Crouse physicians (regardless of ZIP code); Oswego County, St. Lawrence County
HOSPITALS:
Crouse, Oswego, Clifton-Fine, Canton-Potsdam, Governeur, Claxton-Hepburn, and Massena Memorial

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
CNY REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities

Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Chiropractic

Jason Lutz
(315) 671-7174
Jason.Lutz@excellus.com
COVERAGE AREA:
Cayuga County, Onondaga County: Camillus (13031), Dewitt (13224), East Syracuse (13057 - excluding Brittonfield), Fabius (13063), Fayetteville (13066), Jamesville (13078), Jordan/Elbridge (13060, 13080), Kirkville (13082), Lafayette (13084), Manlius (13104), Marcellus (13108), Marietta (13110), Memphis (13112), Minoa (13116), Nedrow (13210), Skaneateles (13152), Syracuse (13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13214, 13215, 13218, 13219), Tully (13159), Warners (13164)
HOSPITALS:
Auburn Community, SUNY Upstate

Kristin Korniat
(315) 404-9933
kristin.korniat@excellus.com
COVERAGE AREA:
Tompkins County
HOSPITALS:
Cayuga Medical Center, Schuyler Hospital
Behavioral Health

Alaura Daniels
(585) 485-6064
Alaura.Daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Brian Fetterly
(315) 731-9671
Brian.Fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego
Dental

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Medical

Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
COVERAGE AREA:
Chenango County physicians
SOUTHERN TIER SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
SOUTHERN TIER SPECIALTY PROVIDERS:
Chiropractic

Heather Ducot
(607) 304-9815
Heather.Ducot@excellus.com
COVERAGE AREA:
Cortland Regional
Guthrie Hospitals and physician groups (regardless of zip code)
Arnot hospitals and physician groups (regardless of zip code)
United Health Services Hospitals and physician groups (regardless of zip code)
Our Lady of Lourdes hospital and physician practices (regardless of zip code)

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
SOUTHERN TIER SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Skilled Nursing Facilities; Physical/Speech/Occupational Therapy

Kristin Korniat
(315) 404-9933
kristin.korniat@excellus.com
COVERAGE AREA:
Broome County, Chemung County, Schuyler County, Steuben County, Tioga County, Pennsylvania (Bradford and Susquehanna Counties)
Behavioral Health

Alaura Daniels
(585) 485-6064
Alaura.Daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Alicia Chase
(585) 485-6114
Alicia.Chase@Excellus.com
COVERAGE AREA:
Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Yates
Dental

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Medical

Carrie Gallagher
(585) 339-3839
Carrie.Gallagher@excellus.com
COVERAGE AREA:
Monroe County (14020, 14423, 14428, 14464, 14468, 14470, 14514, 14546, 14559, 14605, 14606, 14612, 14613, 14615, 14616, 14617, 14621, 14622, 14624, 14626)
PHYSICAN PRACTICES:
Geneva, Clifton Springs, Seneca Falls, Newark and Macedon
OB/GYN and Pediatric, regardless of ZIP code
ROCHESTER REGION SPECIALTY PROVIDERS:
- Audiology
- Chiropractic
- Hearing Aid Vendors
- Skilled Nursing Facilities
HOSPITALS:
Geneva General, Soldiers and Sailors

Deidra Powell
(585) 231-6891
Deidra.Powell@excellus.com
COVERAGE AREA:
Rochester Regional Health System (Hospitals and all physicians, regardless of ZIP code)

Dione Ashman
(585) 530-6752
Dione.Ashman@excellus.com
COVERAGE AREA:
Monroe County (14642), URMC (Hospitals and all physician offices, regardless of ZIP code)
HOSPITALS:
Strong Memorial, Highland, FF Thompson, Noyes

Aleisa Bevilacqua
(585) 339-7691
Aleisa.Bevilacqua@excellus.com
COVERAGE AREA:
Monroe County (14445, 14450, 14467, 14472, 14506, 14526, 14534, 14543, 14580, 14602, 14603, 14604, 14607, 14608, 14609, 14610, 14611, 14618, 14619, 14620, 14623, 14625)
PHYSICIAN PRACTICES:
Rushville, Farmington, Ontario, Geneseo, Lakeville, Livonia, Dansville, Avon, Canandaigua, Victor, Williamson, Sodus, Penn Yan
ROCHESTER REGION SPECIALTY PROVIDERS:
- Acupuncture
- Durable Medical Providers
- Optometry
- Ophthalmology
- Optical
- Oral Surgery
- Physical/Speech/Occupational Therapy
- Podiatry
Behavioral Health

Alaura Daniels
(585) 485-6064
Alaura.Daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Brian Fetterly
(315) 731-9671
Brian.Fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego
Dental

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
Medical

Nicole Trombley
(518) 561-2243 (option 5, then option 3)
Nicole.Trombley@excellus.com
COVERAGE AREA:
Clinton, Essex, Franklin, Hamilton, Warren, Washington, Vermont, all Planned Parenthood locations regardless of ZIP code
HOSPITALS:
Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physician, Elizabethtown Community, Moses Ludington, University of Vermont Medical Center

Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
COVERAGE AREA:
Albany, Columbia, Delaware, Dutchess, Fulton, Greene, Herkimer, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster
UTICA REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
HOSPITALS:
AO Fox Healthcare, MI Bassett Healthcare, Cobleskill Regional Hospital, Delaware Valley, Little Falls, Margaretville Memorial, O'Connor, Tri-Town Regional Healthcare, Nathan Littauer, St. Mary's Amsterdam
SPECIALTY GROUPS:
Slocum Dickson Medical Group

Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
COVERAGE AREA:
Oneida County: Entire county, except Rome
UTICA REGION SPECIALTY PROVIDERS:
Chiropractic
HOSPITALS:
Faxton St. Luke's Healthcare, St. Elizabeth Medical Center

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
COVERAGE AREA:
Madison County, Oneida County: Rome
UTICA REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities
HOSPITALS:
Community Memorial, Oneida Healthcare, Rome Hospital
Connect with our friendly, knowledgeable teams.
Customer Care
Contact Customer Care for eligibility/benefits and claims inquiries
Contact By:
Call 1-800-920-8889
Submit an inquiry online
Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET
Dental Customer Care
Contact Dental Customer Care for eligibility/benefits and claims inquiries
Contact By:
Call 1-800-724-1675
Submit an inquiry online
Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET
Pharmacy Help Desk
For medication prior authorization, benefit questions, or to reach a pharmacist
Contact By:
Call 1-800-920-8889
Submit an inquiry online
Fax 1-800-956-2397
EDI Solutions
EDI Solutions can help with electronic transactions such as claim submissions, eligibility and claim status
Contact By:
EDI.Solutions@excellus.com
Web Help Desk
Contact the Web Help Desk for technical website issues.
Contact By:
Call 1-800-278-1247
Submit an inquiry online
Monday - Thursday: 8 a.m. - 4:30 p.m. ET
Friday: 9 a.m. - 4:30 p.m. ET
Mailing Address
Mail claims and correspondence to:
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121
Join Our Network
Email Provider Enrollment to submit your application and follow up on enrollment status.
Visit our Join Our Network page for more information.
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