Contact your Provider Relations representative to request assistance

Contact By:
Provider.Relations@excellus.com

Contact Customer Care for eligibility/benefits and claims inquiries

Contact By:
Call 1-800-920-8889
Submit an inquiry online

Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET

Contact Dental Customer Care for eligibility/benefits and claims inquiries

Contact By:
Call 1-800-724-1675
Submit an inquiry online

Monday - Thursday: 8 a.m. - 5 p.m. ET
Friday: 9 a.m. - 5 p.m. ET
Closed Weekdays: Noon - 1 p.m. ET

For medication prior authorization, benefit questions, or to reach a pharmacist

Contact By:
Call 1-800-920-8889
Submit an inquiry online
Fax 1-800-956-2397

EDI Solutions can help with electronic transactions such as claim submissions, eligibility and claim status

Contact By:
EDI.Solutions@excellus.com

Contact the Web Help Desk for technical website issues.

Contact By:
Call 1-800-278-1247
Submit an inquiry online

Monday - Thursday: 8 a.m. - 4:30 p.m. ET
Friday: 9 a.m. - 4:30 p.m. ET

Contact our team of certified risk adjustment coders who can assist with documentation and coding tips specific to your practice.

Contact By:
Risk.Adjustment.Provider.Contact@excellus.com

Contact our Healthcare Quality Coordinator team for more information on HEDIS.

Contact By:
HEDIS.Clinical.Team@excellus.com

Mail claims and correspondence to:

Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121