Contact Us
Your Provider Relations representative is your liaison with our health plan, bringing your needs, suggestions and concerns to the attention of our medical directors, policy makers and communications staff.
Find Your Local Representative
Rochester

Alicia Chase
(585) 485-6114
Alicia.Chase@Excellus.com
COVERAGE AREA:
Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Yates

Brian Fetterly
(315) 731-9671
Brian.Fetterly@excellus.com
COVERAGE AREA - CNY:
Cayuga, Cortland, Jefferson, Lewis, Onondaga, Oswego, St. Lawrence, Tompkins
COVERAGE AREA - Southern Tier:
Broome, Chemung, Chenango, Schuyler, Steuben, Tioga
COVERAGE AREA - Utica:
Clinton, Delaware, Essex, Franklin, Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida, Otsego

Alaura Daniels
(585) 485-6064
Alaura.Daniels@excellus.com
Children's Behavioral Health Services:
All Rochester, CNY, Southern Tier and Utica region counties

Angie Bradley
(315) 671-7176
Angela.Bradley@excellus.com
COVERAGE AREA:
Jefferson County, Lewis County, Onondaga County: Brittonfield Parkway, Cicero (13039), Clay (13041), St. Joseph's Medical PC and St. Joseph's Health PC, Syracuse (13210, 13211, 13212, 13217, 13220, 13244, 13290)
HOSPITALS:
St. Joseph's Syracuse, Carthage, Samaritan, River and Lewis County General

Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

Carrie Clifford
(315) 671-7099
Carrie.Clifford@excellus.com
COVERAGE AREA:
Onondaga County: Baldwinsville (13027), Liverpool (13090, 13088), Crouse physicians (regardless of ZIP code); Oswego County, St. Lawrence County
HOSPITALS:
Crouse, Oswego, Clifton-Fine, Canton-Potsdam, Governeur, Claxton-Hepburn, and Massena Memorial

Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
CNY REGION SPECIALTY PROVIDERS:
Chiropractic

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
CNY REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities

Jason Lutz
(315) 671-7174
Jason.Lutz@excellus.com
COVERAGE AREA:
Cayuga County, Onondaga County: Camillus (13031), Dewitt (13224), East Syracuse (13057 - excluding Brittonfield), Fabius (13063), Fayetteville (13066), Jamesville (13078), Jordan/Elbridge (13060, 13080), Kirkville (13082), Lafayette (13084), Manlius (13104), Marcellus (13108), Marietta (13110), Memphis (13112), Minoa (13116), Nedrow (13210), Skaneateles (13152), Syracuse (13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13214, 13215, 13218, 13219), Tully (13159), Warners (13164)
HOSPITALS:
Auburn Community, SUNY Upstate

Kristin Korniat
(315) 404-9933
kristin.korniat@excellus.com
COVERAGE AREA:
Tompkins County
HOSPITALS:
Cayuga Medical Center, Schuyler Hospital

Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
COVERAGE AREA:
Chenango County physicians
SOUTHERN TIER SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical

Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
SOUTHERN TIER SPECIALTY PROVIDERS:
Chiropractic

Heather Ducot
(607) 304-9815
Heather.Ducot@excellus.com
COVERAGE AREA:
Cortland Regional
Guthrie Hospitals and physician groups (regardless of zip code)
Arnot hospitals and physician groups (regardless of zip code)
United Health Services Hospitals and physician groups (regardless of zip code)
Our Lady of Lourdes hospital and physician practices (regardless of zip code)

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
SOUTHERN TIER SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Skilled Nursing Facilities; Physical/Speech/Occupational Therapy

Kristin Korniat
(315) 404-9933
kristin.korniat@excellus.com
COVERAGE AREA:
Broome County, Chemung County, Schuyler County, Steuben County, Tioga County, Pennsylvania (Bradford and Susquehanna Counties)

Carrie Gallagher
(585) 339-3839
Carrie.Gallagher@excellus.com
COVERAGE AREA:
Monroe County (14020, 14423, 14428, 14464, 14468, 14470, 14514, 14546, 14559, 14605, 14606, 14612, 14613, 14615, 14616, 14617, 14621, 14622, 14624, 14626)
PHYSICAN PRACTICES:
Geneva, Clifton Springs, Seneca Falls, Newark and Macedon
OB/GYN and Pediatric, regardless of ZIP code
ROCHESTER REGION SPECIALTY PROVIDERS:
- Audiology
- Chiropractic
- Hearing Aid Vendors
- Skilled Nursing Facilities
HOSPITALS:
Geneva General, Soldiers and Sailors

Deidra Powell
(585) 231-6891
Deidra.Powell@excellus.com
COVERAGE AREA:
Rochester Regional Health System (Hospitals and all physicians, regardless of ZIP code)

Dione Ashman
(585) 530-6752
Dione.Ashman@excellus.com
COVERAGE AREA:
Monroe County (14642), URMC (Hospitals and all physician offices, regardless of ZIP code)
HOSPITALS:
Strong Memorial, Highland, FF Thompson, Noyes

Laura LePage
(315)-798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)

Aleisa Bevilacqua
(585) 339-7691
Aleisa.Bevilacqua@excellus.com
COVERAGE AREA:
Monroe County (14445, 14450, 14467, 14472, 14506, 14526, 14534, 14543, 14580, 14602, 14603, 14604, 14607, 14608, 14609, 14610, 14611, 14618, 14619, 14620, 14623, 14625)
PHYSICIAN PRACTICES:
Rushville, Farmington, Ontario, Geneseo, Lakeville, Livonia, Dansville, Avon, Canandaigua, Victor, Williamson, Sodus, Penn Yan
ROCHESTER REGION SPECIALTY PROVIDERS:
- Acupuncture
- Durable Medical Providers
- Optometry
- Ophthalmology
- Optical
- Oral Surgery
- Physical/Speech/Occupational Therapy
- Podiatry

Nicole Trombley
(518) 561-2243 (option 5, then option 3)
Nicole.Trombley@excellus.com
COVERAGE AREA:
Clinton, Essex, Franklin, Hamilton, Warren, Washington, Vermont, all Planned Parenthood locations regardless of ZIP code
HOSPITALS:
Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physician, Elizabethtown Community, Moses Ludington, University of Vermont Medical Center

Bianca Coe
(315) 798-4242
Bianca.Coe@excellus.com
COVERAGE AREA:
Albany, Columbia, Delaware, Dutchess, Fulton, Greene, Herkimer, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Sullivan, Ulster
UTICA REGION SPECIALTY PROVIDERS:
Optometry, Ophthalmology, Optical
HOSPITALS:
AO Fox Healthcare, MI Bassett Healthcare, Cobleskill Regional Hospital, Delaware Valley, Little Falls, Margaretville Memorial, O'Connor, Tri-Town Regional Healthcare, Nathan Littauer, St. Mary's Amsterdam
SPECIALTY GROUPS:
Slocum Dickson Medical Group

Lauren Thayer
(315) 798-4234
Lauren.Thayer@excellus.com
COVERAGE AREA:
Oneida County: Entire county, except Rome
UTICA REGION SPECIALTY PROVIDERS:
Chiropractic
HOSPITALS:
Faxton St. Luke's Healthcare, St. Elizabeth Medical Center

Laura LePage
(315) 798-4329
Laura.LePage@excellus.com
Excellus BCBS Dental (Dental Customer Care 1-800-724-1675)
COVERAGE AREA:
Madison County, Oneida County: Rome
UTICA REGION SPECIALTY PROVIDERS:
DME Vendors (Local and National), Lab Vendors (Local and National), Oral Surgery, Physical/Speech/Occupational Therapy, Skilled Nursing Facilities
HOSPITALS:
Community Memorial, Oneida Healthcare, Rome Hospital
Customer Care
- Call 1-800-920-8889 or Email
Pharmacy Help Desk
- Call 1-800-920-8889 or Email
- Fax 1-800-956-2397
Dental Services
- Call 1-800-724-1675 or Email
EDI Solutions
Join Our Network
- Call 1-800-724-1675 or Email
Blue Option Plus Customer Care
- Call 1-800-650-4359 (TTY: 711)
- Hours: Monday - Friday: 8 am - 6 pm EST
Web Help Desk (Technical Website Issues)
- Call 1-800-278-1247 or Email
Mail Claims and Other Correspondence to:
Excellus BlueCross BlueShieldP.O. Box 21146
Eagan, MN 55121
Visit In-Person:
Syracuse
333 Butternut DriveSyracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202
Rochester
165 Court StreetRochester, NY 14647
Utica
12 Rhoads DriveUtica, NY 13502
Binghamton
53 Chenango StreetBinghamton, NY 13901
Elmira
150 N. Main Street, Suite 1Elmira, NY 14901
Plattsburgh
14 Durkee Street, Suite 250Plattsburgh, NY 12901
Watertown
215 Washington Street, Suite 112Watertown, NY 13601
Chat Online
Chat with a representative
Chat Offline
Hours of Operation
Provider Web Chat
- Access eligibility and benefits, including members of other Blue Plans
- Check claims status and request adjustments
- View fee schedules, provider manuals and policies
- Update practice information and more
Also available: InstaMed® remittances and authorizations tools.