Our new electronic preauthorization tool, CareAdvance Provider, will be used to request authorizations for our members with commercial coverage as of April 20, 2020. This includes: traditional indemnity, HMO, PPO, EPO and point-of-service products. 

Effective April 4, 2020, Excellus BlueCross BlueShield will discontinue its practice of sending a paper notification when certain billing errors occur. This change is part of our overall effort to reduce the amount of paper sent to provider practices. 

We are grateful for the service that our participating providers and facilities are providing to our members and communities during the COVID-19 State of Emergency. Our goal is to reduce the administrative burden on providers and facilities so that more time can be spent caring for our members.