Excellus BlueCross BlueShield is implementing the following administrative policy effective November 1, 2021 to define the coverage and billing guidelines for breast pumps billed by providers contracted to provide this service.

We would like to make you aware of a change in how UB-04 paper claim forms must be completed regarding the Present on Admission (POA) indicator for “exempt” diagnosis codes.

We are working diligently to improve our service to you by implementing the most up-to-date technology available. As part of our effort, we will provide you with real-time, streamlined tools for submitting medical records related to preauthorization requests beginning on November 1, 2021.