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CareAdvance Provider Tool Expanding to Federal Employee Program

Audience: Participating Providers, Hospitals and Facilities

We’re pleased to share that as of January 1, 2023, you will have the option to use our electronic preauthorization tool, CareAdvance Provider®, to request authorizations for our members enrolled in the Federal Employee Program (FEP).

If you are not already using CareAdvance Provider® for online preauthorization requests, visit the Authorizations section for instructions.

For questions, or to arrange staff training, please contact your Provider Relations representative.

It’s important to note that you may still call in preauthorization requests for FEP members as you do today; use of the CareAdvance Provider® online tool is just another option for submitting a preauthorization request.

Please continue to contact FEP Customer Care at 1-800-584-6617 for coverage, benefit, and eligibility information for FEP members.

Thank you for the quality of care and service that you provide to our valued members.

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