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Submission of Claims Requiring Medical Records

Audience: All Providers

In accordance with standard medical record submission procedures, Excellus BlueCross BlueShield requires medical records related to certain services be filed with the initial claim. Effective March 15, 2022, we will begin returning records related to these specific services that are received without a claim. The return notification will advise submission of a new claim with corresponding records.

Find our list of services requiring medical record submissions with the initial claim.

Claims with records can be submitted via the following methods:

  • Paper: Send to P.O. Box Box 21146, Eagan, MN 51121
  • Electronic: SDS provider portal virtual mailbox

Thank you in advance as we strive to ensure that claims are paid efficiently. If you have questions, contact your Provider Relations representative.

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