Audience: Participating Dental providers
Excellus BlueCross BlueShield is pleased to announce the addition of Diocese of Syracuse as a new employer group effective July 1, 2020. Please see below for important information for your office or facility.
Product Information and Member Cards
- Diocese of Syracuse members will have Dental Blue Options coverage.
- New member cards will be issued. Members should use their new member cards for dental services rendered on or after July 1, 2020.
- Dental claims for services rendered prior to July 1, 2020 should be submitted with the patient’s previous member card information.
Verifying Benefits and Eligibility
- It is important to check member cards and verify benefits and eligibility at each visit.
- Make a copy of your patient’s new member card for your records.
- Claims submitted with inaccurate ID numbers or alpha prefixes will be rejected as “Member Not Eligible,” delaying payment and requiring submission of a new claim with the correct subscriber information.
Thank you for your continued participation and for the quality of care and service that you provide to our members.
If you have questions, please contact Customer Care at 1-800-233-0384.
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