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Updated Participating Provider Manual Now Available

Audience: Participating Physicians, Health Care Practitioners and Facilities

The Excellus BlueCross BlueShield Participating Provider Manual has been updated and is now available on our website, You will need to log in to the secure portion of the website to view the manual. Once logged in, you now have the option to view the entire manual or the individual sections.

The provider manual is a reference and source document for physicians and other providers who participate with Excellus BCBS. The manual clarifies and supplements various provisions of a provider’s Participating Agreement and contains relevant program policies and procedures with accompanying explanations and exhibits. Excellus BCBS considers the provider manual an extension of the contract and practitioners must abide by the conditions set forth in the manual.

If you do not currently have a username and password to access the secure portion of our website, please register at your earliest convenience. Registering is easy and only takes a few moments. From, select Login/Register. Click Register & Create an Account and follow the prompts. If you need assistance registering, review our Registering for Secure Access to our Provider Portal tip sheet (available at in the Provider Help Center category) or contact the Web Security Help Desk at 1-800-278-1247.

Be sure to visit the website for our most up-to-date medical, administrative and drug policies, as well as our drug formularies.

If you do not have access to the web, call Customer Care at 1-800-920-8889 to request a paper copy.

Thank you for the quality of care and service that you provide to our valued members.

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