Audience: All Participating Providers
We would like to share updates regarding preauthorization under our Utilization Management (UM) Program.
The UM Program gives Excellus BlueCross BlueShield and its health care provider partners the opportunity to monitor medical episodes of care to prevent unnecessary treatment and duplication of services. The UM Program manages a subset of select services to ensure medically necessary care is being provided.
Preauthorization is required for all services listed on our preauthorization list for member contracts requiring preauthorization, regardless of the place of service (i.e., office, inpatient or outpatient setting). Please keep in mind that failure to follow UM policies and procedures, including failure to obtain preauthorization when required and, failure to comply with your provider agreement or our member contract requirements, may result in claim denial or reduction in payment.
For details on preauthorization updates effective August 1, 2022, please refer to the new singular PDF document on our Authorizations page.
Each preauthorization update effective August 1, 2022 will be highlighted in gray.
Courtesy preauthorization continues to be available, at our discretion, for select services and product lines.
We will update InterQual information on our website when it becomes available. You will receive advance written notice regarding the effective date of any InterQual updates or revisions.
Medical Necessity Audits
As we update our UM programs, we will implement additional retrospective reviews as needed using medical necessity post-service reviews or medical necessity audit(s), in lieu of preauthorization. Please be aware that these audits or reviews may be conducted post-service prior to payment or post-payment. As part of the UM retrospective review program, we will implement select medical necessity audits throughout 2022 and will provide notice of any additional details. We are mindful of the impacts to our providers as we strive to manage medical expenses to meet our responsibility to our members and employer groups.
Durable Medical Equipment (DME)
Claims will deny or suspend for medical necessity review across all lines of business if preauthorization for applicable DME is not obtained. View our authorizations page for the current list of DME requiring preauthorization.
Medicare Line of Business
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