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Telehealth Claims – Place of Service (POS) 10

Audience: Participating Providers

We would like to share important system changes related to POS 10 for telehealth claims. The use of POS 10, which became effective January 1, 2022, will be updated in our system no later than the end of March to reflect the January 1 effective date for all lines of business, including Medicare Advantage. 

We will reprocess any denied telehealth claims with a date of service after January 1, 2022, that were submitted with POS 10; no further action is required on your part. We are continuing to accept POS 02.
 

  • POS 02 - the location where health services and health related services are provided or received, through telecommunication technology. Patient is not located in their home when receiving health services or health related services through telecommunication technology.  
     
  • POS 10 - the location where health services and health related services are provided or received, through telecommunication technology. Patient is located in their home (which is a location other than a hospital or other facility where the patient receives care in a private residence) when receiving health services or health related services through telecommunication technology.

Visit our website for useful Telehealth Resources

If you have questions, please contact your Provider Relations representative. Please share this important information with your billing office and anyone else who should be aware.

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