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Holiday Office Closure and Zelis® Payments Schedule Update

Audience: Participating Providers and Facilities

Excellus BlueCross BlueShield offices will be closed on December 24, 2021. There will be no pay cycle schedule changes for InstaMed®. There will be delays in the transmission of paper checks issued by Zelis Payments. Please allow for delivery time via the U.S. Postal Service.

  • For the week ending December 17, 2021, paper checks will mail on Monday, December 27 instead of Friday, December 24.
  • For the week ending December 24, 2021, paper checks will mail on Monday, January 3 instead of Friday, December 31.

Important: These schedule changes only pertain to payments from Zelis Payments. There is no pay  schedule change for InstaMed®.

Please note that the date of deposit for electronic (835) payments may vary slightly because deposit time frames are dependent on your financial institution.

We wish you and your family a safe, healthy holiday!

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