On October 14, 2019, our Customer Care provider phone lines will be closed to allow for staff training and development.
Our Medical Intake Customer Care line will remain open with minimal staff available for urgent preauthorization requests. You may reach Medical Intake at 1-800-363-4658.
Please visit our website, Provider.ExcellusBCBS.com to access many self-service tools available to you 24 hours a day, seven days a week, including member benefit and eligibility information, claims status, preauthorization requirement lookup and much more!
Thank you for your patience as our staff takes time out to learn and improve so that we can continue to provide quality service.