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Latest News

New Dental Record Requirements Grid Available Online

Audience: Participating Dental Care Providers

We are excited to share with you that we have a new grid available on our website to help you determine when we require dental records to consider or approve a claim for payment. The Procedure Codes that Require Dental Record Submission grid includes information on the...

New Dental Products Effective January 1, 2021

Audience: Participating Dental Care Providers

We would like to make you aware of three new dental products effective January 1, 2021. These new products are dental-only plans that have no ties to a member’s medical plan. These standalone dental plans are different from embedded dental plans, which provide some dental...

New Membership Effective July 1, 2020 – Diocese of Syracuse

Audience: Participating Dental providers

Excellus BlueCross BlueShield is pleased to announce the addition of Diocese of Syracuse as a new employer group effective July 1, 2020. Please see below for important information for your office or facility.  Product Information and Member Cards Diocese of...

Dental Claim Fields 53 and 54 Reminder

Audience: Participating Dental Providers

Excellus BlueCross BlueShield would like to remind you that field 53 (dental provider signature) and field 54 (NPI) are required for a claim to process successfully. Please note that a claim submitted with “Signature on file” for field 53 will be returned as a billing...

Dental Records Request Reminder

We would like to remind you to return dental records with the Medical Records Unit (MRU) request letter that we sent to you to avoid starting another claim in the system. It is also important that you do not attach the claim form when fulfilling the request for dental...

Dental Erisco Countdown Notice

IMPORTANT: Submit all Claims Prior to March 1, 2019 Date of Service We want to remind you that May 10, 2019 is the last day that claims will be processed on our legacy system. After May 10, 2019, claims will be utilizing an off-system process, which will cause delays in...

Important Claims and Billing Information

Important: As previously communicated, our dental members have received new identification numbers because Excellus BlueCross BlueShield has moved to a new processing platform. Members have been instructed to present their new member card at their dental provider...

Showing 1– 7 of 7 Results