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Hospice Benefit Clarification

Once a member begins receiving hospice services, all care for their terminal illness will be coordinated by the hospice organization.  A review of our records indicates that hospice services for our members who have commercial or Medicaid Managed Care coverage...

Administrative Policy effective January 1, 2020

Excellus BlueCross BlueShield will implement a new administrative policy entitled “Related Services” effective January 1, 2020, for all lines of business. The Health Plan will not cover services deemed to be related to a noncovered surgical service, based on the...

InterQual® Criteria 2019 Update

Our Health Plan uses nationally recognized criteria, including InterQual, to determine appropriateness of care for our members.  We would like you to be aware that effective October 15, 2019, we will adopt the 2019 clinical revisions to InterQual criteria,...

News and Updates - Connection Newsletter - ACQA Newsletter


Connection Newsletter

Inside this month's Connection newsletter:

  • Customer Care Closed on October 14
  • Medicare Crossover Claims
  • Check Eligibility & Benefits Online
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ACQA Advisor Newsletter

ACQA Advisor is a quarterly newsletter dedicated to sharing news, updates and best practices with our ACQA partners

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News and Updates - Health Care Reform

Health Care Reform

Read the latest health reform news & information from Excellus BlueCross BlueShield.

Health Care Reform Updates