Staff Training
New to Excellus BCBS?
Our Navigating the Blues educational series is a great start for new members of your staff. It provides valuable information on Excellus BCBS products, BlueCard®, how to verify patient copay and eligibility, and more!
Behavioral Health Seminars & Training
View our latest Behavioral Health training and seminar information
Training Presentations
Behavioral Health
- Behavioral Health Screening Tools Open a PDF
- Co-Occurring: Substance Use & Mental Health Disorders Open a PDF
- Integrated Health Care Open a PDF
- Navigating Behavioral Health Services Expansion and HARP Open a PDF
- Navigating Children's Behavioral Health Services
- Recovery Principles Open a PDF
- First Episode Psychosis Open a PDF
CareAdvance Provider® Preauthorization Tool
- CareAdvance Elective/Acute Inpatient Navigation GuideOpen a PDF
- CareAdvance Elective/Acute Inpatient WebEx - 8.3MB (click to download)
- CareAdvance Elective Outpatient Navigation GuideOpen a PDF
- CareAdvance Elective Outpatient WebEx - 7.5MB (click to download)
- CareAdvance Inpatient Navigation Guide (Medical Specialty Drugs)Open a PDF
- CareAdvance Outpatient Navigation Guide (Medical Specialty Drugs)Open a PDF
- CareAdvance Provider Mandated Preauthorization Services
- CareAdvance Tip SheetOpen a PDF
Claims and Billing
- Navigating the Blues Billing Orientation Guidebook Open a PDF
- Medicare Advantage Risk Adjustment Program Open a PDF
Safety Net
- Cultural Competency Open a PDF
- Home & Community-Based Services Open a PDF
- HCBS Documentation Standards Open a PDF
- Poverty CompentencyOpen a PDF
Smart Data Solutions
- Smart Data Solutions Account ManagementOpen a PDF
- Smart Data Solutions Utilization Management Submission PortalOpen a PDF
- Smart Data Solutions Virtual MailboxOpen a PDF
Other
- Consumer Driven Health Plan Open a PDF
- Motivational Interviewing Open a PDF
- Navigating the Blues Basic Blues 101 Guidebook Open a PDF
- Self-Care for Providers Open a PDF
- Strengths Based Treatment Open a PDF
- Trauma-Informed Care Open a PDF
Video Training
- Registering for the Web - 53.6 MB (click to download)
- Creating a Provider Submission Portal Account - 6.0 MB (click to download)
- Uploading a Document to the Provider Submission Portal - 10.9 MB (click to download)
- Navigating the Blues - Basic Blues 101
- Navigating the Blues Billing Orientation - 30.2 MB (click to download)
- Virtual Mailbox Guide: Navigation and File Submission - 9.9 MB (click to download)
Need Training for Your Office or Facility?
Our Provider Relations staff is available to conduct training in your office. Topics often requested are website navigation, eviCore healthcare, CareAdvance Provider, product overviews, claims and billing, and more.
Helpful Tip Sheets
Topics include: billing & claims, CareAdvance Provider, patient care, pharmacy & vaccines and more.
