Staff Training
New to Excellus BCBS?
Our Navigating the Blues educational series is a great start for new members of your staff. It provides valuable information on Excellus BCBS products, BlueCard®, how to verify patient copay and eligibility, and more!
Behavioral Health Seminars & Training
View our latest Behavioral Health training and seminar information
CareAdvance Provider® Preauthorization Tool Training Opportunities
Would you like training or just need a refresher for CareAdvance Provider, our web-based authorization tool? If so, we’re here to help!
Join us for one of the following WebEx training opportunities:
Cultural Competency Attestation
Excellus BlueCross BlueShield is committed to ensuring that our members have access to culturally equitable health care. As part of this effort, please log in to the secure area to complete your required annual Cultural Competency Training Attestation form.
SDS Portal Training
Looking for a quick and easy way to submit medical records for pre-service/prospective review? Learn to use our online submission portal for electronic submission.
Join us for one of the following WebEx opportunities:
Training Presentations
Behavioral Health
- Behavioral Health Screening Tools Open a PDF
- Co-Occurring Disorders in Adults Open a PDF
- Cultural Competency Open a PDF
- First Episode Psychosis Open a PDF
- Home & Community-Based Services Open a PDF
- HCBS Documentation Standards Open a PDF
- Integrated Health Care Open a PDF
- Motivational Interviewing Open a PDF
- Navigating Behavioral Health Services Expansion and HARP Open a PDF
- Navigating Children's Behavioral Health Services
- Poverty CompetencyOpen a PDF
- Recovery Principles Open a PDF
- Self-Care for Providers Open a PDF
- Strengths Based Treatment Open a PDF
- Trauma-Informed Care Open a PDF
CareAdvance Provider® Preauthorization Tool
- CareAdvance Elective/Acute Inpatient Navigation GuideOpen a PDF
- CareAdvance Elective/Acute Inpatient WebEx - 8.3MB (click to download)
- CareAdvance Elective Outpatient Navigation GuideOpen a PDF
- CareAdvance Elective Outpatient WebEx - 7.5MB (click to download)
- CareAdvance Inpatient Navigation Guide (Medical Specialty Drugs)Open a PDF
- CareAdvance Outpatient Navigation Guide (Medical Specialty Drugs)Open a PDF
- CareAdvance Provider Mandated Preauthorization Services
- CareAdvance Tip SheetOpen a PDF
- Creating Bookmarks in the CareAdvance Provider® Authorization ToolOpen a PDF
- Creating Templates in the CareAdvance Provider® Authorization ToolOpen a PDF
Claims and Billing
- Medicare Advantage Risk Adjustment Program Open a PDF
- Navigating the Blues Billing Orientation Guidebook Open a PDF
Risk Adjustment and Quality Corner
- March 2022: Documentation Specificity for Major Depressive DisorderOpen a PDF
- April 2022: Documentation Specificity for Crohn’s DiseaseOpen a PDF
- May 2022: Documentation Specificity for FracturesOpen a PDF
Smart Data Solutions
Spine Health
- Back Pain PosterOpen a PDF
- Do I need an MRI FAQOpen a PDF
- MRI epidemiology studyOpen a PDF
- MRI report chartOpen a PDF
- Primary Care Spine Pathways TrainingOpen a PDF
- Community Spine Pathways TrainingOpen a PDF
Other
Video Training
- Registering for the Web - 53.6 MB (click to download)
- Tour the Provider Portal - 13.9 MB (click to download)
- Creating a Provider Submission Portal Account - 6.0 MB (click to download)
- UM Submission Guide: Navigation and File Submission - 10.1 MB (click to download)
- Navigating the Blues - Basic Blues 101
- Navigating the Blues Billing Orientation - 30.2 MB (click to download)
- Virtual Mailbox Guide: Navigation and File Submission - 9.9 MB (click to download)
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Need Training for Your Office or Facility?
Our Provider Relations staff is available to conduct training in your office. Topics often requested are website navigation, eviCore healthcare, CareAdvance Provider, product overviews, claims and billing, and more.
