Staff Training
2020 Fall Seminars - Register Now!
Please join us virtually for our annual provider seminar. Choose a session that’s convenient for you to learn about important health plan updates, what's new for 2021, and much more!
New to Excellus BCBS?
Our Navigating the Blues educational series is a great start for new members of your staff. It provides valuable information on Excellus BCBS products, BlueCard®, how to verify patient copay and eligibility, and more!
Behavioral Health Seminars & Training
View our latest Behavioral Health training and seminar information
Training for our ACQA Partners
These training sessions are created for providers who participate in an Accountable Cost and Quality Agreement (ACQA). Sessions will be held throughout the year.
Provider Submission Portal
Join us for an introduction and demonstration of our new Provider Submission Portal, as well as an opportunity to ask any questions you may have regarding registration or use.
There is no pre-registration for these sessions. Mark your calendar and then click the WebEx link below on the date and time of the session(s) that work best for you.
Training Presentations
- Navigating Behavioral Health Services Expansion and HARP Open a PDF
- Cultural Competency Open a PDF
- Poverty CompentencyOpen a PDF
- Recovery Principles Open a PDF
- Strengths Based Treatment Open a PDF
- First Episode Psychosis Open a PDF
- Home & Community-Based Services Open a PDF
- Integrated Health Care Open a PDF
- Behavioral Health Screening Tools Open a PDF
- Motivational Interviewing Open a PDF
- Co-Occurring: Substance Use & Mental Health Disorders Open a PDF
- Self-Care for Providers Open a PDF
- Trauma-Informed Care Open a PDF
- HCBS Documentation Standards Open a PDF
- Consumer-Driven Health Plan Open a PDF
- Navigating ICD-10
- Navigating Children's Behavioral Health Services
- CareAdvance Elective/Acute Inpatient Navigation GuideOpen a PDF
- CareAdvance Elective/Acute Inpatient WebEx - 8.3MB (click to download)
- CareAdvance Elective Outpatient Navigation GuideOpen a PDF
- CareAdvance Elective Outpatient WebEx - 7.5MB (click to download)
- CareAdvance Inpatient Navigation Guide (Medical Specialty Drugs)Open a PDF
- CareAdvance Outpatient Navigation Guide (Medical Specialty Drugs)Open a PDF
- CareAdvance Tip SheetsOpen a PDF
- Smart Data Solutions Account ManagementOpen a PDF
- Smart Data Solutions Utilization Management Submission PortalOpen a PDF
- Smart Data Solutions Virtual MailboxOpen a PDF
Guidebooks
- Navigating the Blues Basic Blues 101 Guidebook Open a PDF
- Navigating the Blues Billing Orientation Guidebook Open a PDF
- Medicare Advantage Risk Adjustment Program Open a PDF
Video Training
- Registering for the Web - 53.6 MB (click to download)
- Creating a Provider Submission Portal Account - 6.0 MB (click to download)
- Uploading a Document to the Provider Submission Portal - 10.9 MB (click to download)
- Navigating the Blues - Basic Blues 101
- Navigating the Blues Billing Orientation - 30.2 MB (click to download)
- Virtual Mailbox Guide: Navigation and File Submission - 9.9 MB (click to download)
Need Training for Your Office or Facility?
Our Provider Relations staff is available to conduct training in your office. Topics often requested are website navigation, eviCore healthcare, CareAdvance Provider, product overviews, claims and billing, and more.
Helpful Tip Sheets
Topics include: billing & claims, CareAdvance Provider, patient care, pharmacy & vaccines and more.
