We are pleased to offer InstaMed^® for Electronic Payments (EFTs), Remittance Advice (ERA) and more, as a free service to our practitioner community. You have two options for registering to receive EFT/ERA delivery:

• Complete and submit the InstaMed Order FormOpen a PDF
• Go to instamed.com/eraeft and complete the online registration process.

Federal Employee Program

For FEP billing questions, please call 1-800-584-6617 Monday - Friday between 9:00 a.m. and 4:30 p.m. EST.

• FEP EOB Rejection and Remarks Code Reasons with Descriptions Open a PDF (Requires Login)

Benefits of InstaMed

• Possible reduction in accounting expenses - By importing electronic remittance advice from the Web directly into practice management or patient accounting systems, the need for manual re-keying is reduced or eliminated.
• Improvement in cash flow - Electronic payments can mean faster payments, resulting in improved cash flow. Paper checks will be discontinued upon enrollment.
• Control of bank accounts - Maintain total control of the destination of claim payment funds; multiple practices and accounts are supported.
• Prompt match of payments to remittance advice - Immediately associate electronic payments with electronic remittance advice. View remittance advice online and print it at your convenience.
• Increase in reporting functionality - Ability to create functional reports that support your internal needs.
• Easier management of multiple payers - Reuse enrollment information to connect with multiple payers. Assign different payers to different bank accounts, as desired.
• Reduction of paper usage - Paper checks will be discontinued by the next pay cycle after enrollment. Paper remittances will be discontinued four weeks after enrollment with electronic funds transfer.

Which inquiries should I direct to the health plan, and which to InstaMed

Call the health plan for:

• Claim status questions
• Questions regarding the amount paid on claims
• Remittance balancing questions

Call InstaMed for:

• Information on enrollment for ERA/EFT
• InstaMed password reset
• Questions regarding differences between EFT total and amount of bank deposit
• Status of bank deposit
• Changes to administrative contact personnel
• Arrivals/departures of practitioners within your practice