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Learn how to use our new CareAdvance tool under the Request Authorization tab. Expand the appropriate service type category to locate our CareAdvance Provider navigation guide, WebEx and tip sheet. Please click here to access FAQ's Open a PDF.

If you receive an error message stating "You have no associated provider sets", we can help you;
please email your Web Username and Individual or Group NPI to CAPAdministrator@excellus.com to update the system.

If you have any questions, please contact your Provider Relations Representative.

Request Authorization

  1. Check the patient's benefits & coverage for plan-specific requirements.
  2. Submit your request below:

 


Safety Net:
Medicaid, Child Health Plus, Essential Plan

Online with eviCore healthcare
or call 1-866-889-8056

Note: Safety Net (excluding Essential) for MSK services only: call 1-800-363-4658

Medical Intake for Commercial and Medicare Products:
Call: 800-363-4658, or Fax: 877-203-9401

Safety Net Intake:
Call: 844-694-6411, or Fax: 844-279-7140
Concurrent review can be faxed to: 855-742-0126

Commercial & Medicare:

Call 1-800-363-4658
Once the preauthorization has been created, the call will be transferred to SNF Utilization Management for Clinical Review


Safety Net:
Medicaid, Child Health Plus, Essential Plan

Call 1-844-694-6411 or Fax 1-855-742-0127

Long Term Care Support Services (LTSS):
Call 1-844-694-6411 or Fax 1-844-620-7013

New to CareAdvance Provider?

CareAdvance FAQ Open a PDF

Get Your Facets Provider ID

You'll need your Facets ID to use CareAdvance Provider.

How to get your ID

eviCore Healthcare Information

Get help with urgent/emergency requests, appeals process and help acessing eviCore online.

Learn more

Modal for Get Your Facets Provider ID

Modal for Behavioral Health Fax and Request Forms

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